Calgary Basketball Academy (CBA) is committed to maintaining a safe, respectful, and positive environment for all participants. This Conflict Resolution Policy provides a clear, fair, and consistent process for addressing concerns, disputes, or conflicts that may arise within the organization, in alignment with Basketball Alberta, Canada Basketball, and Canada’s Safe Sport framework.
This policy applies to all individuals involved in CBA activities, including athletes, coaches, officials, staff, volunteers, parents/guardians, and spectators.
CBA is committed to resolving conflicts in a manner that is:
Respectful and fair
Timely and transparent
Confidential to the extent possible
Consistent with Safe Sport and UCCMS principles
Focused on education, accountability, and resolution
All parties are expected to act in good faith and with respect throughout the resolution process.
Whenever appropriate, individuals are encouraged to attempt to resolve concerns informally through respectful communication. This may include:
Direct discussion between the involved parties, when safe and appropriate
Involvement of a coach, program lead, or club representative to facilitate discussion
Informal resolution is not required in situations involving alleged harassment, discrimination, abuse, or maltreatment.
If a concern cannot be resolved informally, or if the matter is serious in nature, a formal complaint may be submitted to CBA leadership.
The formal process may include:
Review of the complaint by designated CBA representatives
Collection of relevant information from involved parties
Determination of appropriate actions or outcomes
All formal matters will be handled in a timely, fair, and respectful manner, in accordance with CBA policies, Safe Sport procedures, and governing body requirements.
Allegations involving harassment, discrimination, abuse, or maltreatment will be addressed in accordance with the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) and applicable Safe Sport policies. Such matters may be referred to appropriate independent or governing bodies as required.
Retaliation against any individual who raises a concern or participates in a resolution process in good faith is strictly prohibited and will not be treated as a separate violation of this policy.
All parties involved in a conflict resolution process are expected to respect confidentiality. Information will only be shared on a need-to-know basis and in accordance with applicable policies and legal requirements.
Possible outcomes may include education, mediation, corrective action, disciplinary measures, or other steps deemed appropriate to resolve the matter and prevent recurrence. Outcomes will be proportionate to the nature of the issue and consistent with CBA and governing body policies.
This policy will be reviewed regularly to ensure alignment with Basketball Alberta, Canada Basketball, and Safe Sport requirements and to support a respectful and positive basketball environment.